Lead a high-energy restaurant, train a dynamic team, oversee operations, drive guest experience, and collaborate with senior leaders in a top venue!

Restaurant & Guest Experience Manager
$75,000 - $80,000 + Super
Brisbane, 4000

This high-volume, fast-paced venue is a go-to destination for locals and visitors, offering a vibrant atmosphere, strong team culture, and seamless collaboration across multiple operations.

As Restaurant + Guest Experience Manager, you’ll lead a 110-seat restaurant and a team of 15+ section waiters, driving guest experience and service standards. You’ll oversee daily operations, ensuring seamless service while benefiting from strong leadership support, including AVMs, an Ops Manager, a Venue Manager, and a GM.
This role suits Assistant Restaurant Managers stepping up or Restaurant Managers wanting to refine their focus, leading from the floor, training their team, and delivering high-volume hospitality at its best.

Benefits

• Up to 50% off dining and drinks across multiple venues, extended to immediate family
• Discounts on gym memberships, health insurance, and banking perks
• Exclusive wellness initiatives, including weekly yoga, run clubs, and mindfulness sessions
• Employee of the Month awards and recognition incentives
• Unforgettable team events and legendary Christmas parties
• Structured career progression and leadership development
• Early access to exclusive events and industry experiences

Role Responsibilities

• Oversee daily restaurant operations, ensuring seamless service within your section
• Take responsibility for and drive restaurant and event booking initiatives
• Lead, train, and coach a high-performing team of section waiters
• Drive guest experience strategy, ensuring high service standards and positive feedback
• Manage restaurant bookings, feedback, and planned service improvements
• Collaborate with senior leadership to align your section with broader venue goals
• Play a hands-on leadership role, leading from the floor and shaping service culture

Next Steps
If you’re a hospitality leader who thrives in high-volume service and wants to focus on perfecting exceptional guest experiences, simply apply now, or reach out to Freya at freyas@hospoworld.net.au for a confidential chat!

JOB REFERENCE #3875305